Guidelines on the Redress of Grievances and Resolution of Disputes, 2017

The Guidelines on the Redress of Grievances and Resolution of Disputes, 2017 aim to establish effective procedures for addressing grievances and resolving disputes related to warehouses, inspection agencies, and repositories. Here are the key points:

1. Objective and Utilization:
   • These guidelines provide a central forum for registering, tracking, and monitoring grievances against the Authority, inspection agencies, repositories, and warehousemen.
   • The focus is on transparency, accountability, and adherence to standards.
2. Definitions:
   • Key terms include:
     • Act: Refers to the Warehousing (Development and Regulation) Act, 2007.
     • Arbitral Award: Decision of an arbitral tribunal.
     • Arbitrator: An arbitrator empanelled by the Authority.
     • Grievance: Expression of dissatisfaction related to legal injury or monetary loss.
     • And more.
3. Grievance Redress System:
   • The guidelines establish a system for redressing grievances against inspection agencies, repositories, and warehousemen.
   • Communication through the WDRA grievance redress system (WGRS) follows specified formats and procedures.
4. Dispute Resolution:
   • Procedures for handling disputes against warehousemen are outlined.
   • The Authority examines disputes and may resort to arbitration if necessary.
5. Appeals:
   • Provisions for appealing against orders issued by the Authority are included.

• Guidelines on the Redress of Grievances and Resolution of Disputes, 2017 pdf (167kb) [ download ]